At Charma.com, we provide genuine leather products as per the size, type, and color and fabric choice chosen by you.

In case, if you have any queries regarding size or color or other issues, please call us at our

Customer Support: - +91 8866723208 or Send Mail us at: - info@charma.com

In a single time, place an order of only one product rather than ordering two products at a single time. This procedure is carried out to prevent the practice of generation of a resale value and return of the product if there is no sale. Also, this ensures some dishonest practices such as ordering different products for trial. Selecting single product is better and if not followed then it may affect the order placement because of the confusion created from your end regarding the placement of an order.

Our customer support executive will call you or send you e-mail within 24 hours after placing an order as a final order confirmation before processing the order. This is carried out to verify any last minute changes in your order.

Order cancellation process can be done as per the clauses mentioned below:-

In case of order cancelled before shipped the products then we can consider your order as cancelled order.

The request for order cancellation will be accepted before shipping products.

If the ordered product is damaged in any way from your end then that individual may not be entitled to any refund.

Before shipping your product, our quality control department will check the product with different quality standards to confirm that the product is exactly the same as ordered from our website.

The colors shown on the website may differ from actual color, shade, and texture. In case of any problem with the received shipment it is important that you confirm about the same through e-mail or through call.

If your product is damaged:

Please call us at: - +91 8866723208 or Send mail us at: - info@charma.com with specifying the extent of damage.

This needs to be done within 24 hours of receiving the product with a return authorization number. Our returns department will accept only those returns that comprise of authorization number.

 
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