Privacy Policy

 

COLLECTION AND USE OF INFORMATION:

M/s Charma is committed to protecting your privacy.

For each visitor to our website, our web server automatically recognizes non-personally identifiable information only, e.g., the IP address, domain type, browser version, and service provider. Persons who supply us with their address, telephone number and/or email may be contacted by us with information regarding orders they have placed or regarding other operational information. We also store information volunteered by you that you may elect to provide to us when you register or update your account, enter a contest, participate in a survey, shop online, or make a purchase.

 

We use the information we collect about you to improve the content of our website, product to improve order processing and order confirmations, respond to your inquiries and feedback, and to provide you with a better personalized shopping experience. We may also use the information to notify you about important functionality changes to the website, new M/s Charma services and special offers we think you'll find valuable. By using our website, you consent to the collection and use of this information by M/s Charma. M/s Charma reserves the right to share information collected hereunder with its own affiliates. In the event we sell or transfer all or a portion of our business assets, consumer information may be one of the business assets that are transferred as part of the transaction.

 

YOUR OTHER PERSONAL INFORMATION:

Any payment information that is maintained by us is masked to keep it protected in the unlikely event of unauthorized breaches of security.

 

In addition, we participate in cooperative database and courier services. These services help us to direct print catalogs, mailings and other marketing initiatives to appropriate purchasers and website visitors. Names and mailing addresses may be shared between participating parties in the cooperative database services, but no credit card information or email addresses are provided to the cooperative.

Any changes to our privacy policy will be posted on this page, so you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. M/s Charma reserves the right to disclose personal information as obligated by law, in response to duly authorized legal process, governmental requests and as necessary to protect the rights and interests of M/s Charma. In addition, we do not send your credit card information through emails.

 

YOUR EMAIL ADDRESS:

We may store the email addresses of those who communicate with us via email and add you to our mailing list when you sign up to receive special promotions and updates. By electing to receive emails from us, we are able to send you exclusive information and special offers, which you may otherwise not learn about. Follow the removal instructions located at the bottom of these emails to cease receiving them. Requesting removal will not prevent you from receiving email communications relating to any online order you place with us. M/s Charma does not currently sell, trade or rent your email addresses to others.

 

If you would prefer not to receive emails from us regarding special sales and exclusive offers, send an email to the above address with “Unsubscribe Promotions” in the subject line.

 

If you use more than one email address to shop with us, send your messages from each email account you use.

 

USE OF THIRD PARTIES:

We use third parties to help us provide services to you including such things as fulfilling orders, processing payments, monitoring site activity, conducting surveys, maintaining our database, administering emails, and administering contests, and to provide aggregate, comparative information on the performance of our site to us and a select group. Information will be shared with these third parties only to the extent necessary to provide these services. M/s Charma may use certain companies that enable you to establish a membership to participate in digital wallets, payment services, shipping services or rewards programs. If you elect to do so, we would only disclose to such companies the information necessary to make their programs work and support your membership with them. We are not responsible for the privacy practices of the companies sponsoring these membership programs and we suggest you review the individual privacy policies of each company with whom you establish a membership. We contract with third parties to serve ads on our behalf across the Internet and sometimes on this site. They may collect information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. Such third parties are not permitted to sell or share your personally identifiable information as part of this process.

 

USE OF COOKIES:

We use cookies placed on your computer's hard drive through your Web browser to enable our systems to recognize your browser during your visit to our site and when you return to our site. For instance, when you are ready to purchase an item, a cookie allows our site to "remember" you have added the item to your shopping cart. We can also show you merchandise based on your preferences and provide you with a more personalized shopping experience.

 

CONDITIONS OF USE:

M/S CHARMA DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR EMAIL SENT BY US OR ON OUR BEHALF ARE VIRUS FREE. M/S CHARMA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO COMPENSATORY, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES, LOSS OF DATA, GOODWILL, BUSINESS OPPORTUNITY, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES. IN NO EVENT WILL M/S CHARMA BE LIABLE FOR ANY DAMAGES WHATSOEVER IN AN AMOUNT IN EXCESS OF ANY PURCHASED MADE HEREUNDER AND IF NO PURCHASE IS MADE, IN AN AMOUNT IN EXCESS OF INR 100.

 

APPLICABLE LAW:

By visiting this site, you agree that the laws of the India without regard to its conflict of laws principles, govern this privacy policy and any dispute of any sort that might arise between you and M/s Charma or its affiliates.

 

UPDATING PERSONAL INFORMATION:

You may update or modify your contact information and user preferences by logging into "My Account".

 

LINKS:

For your convenience, our website may contain links to other sites. M/s Charma is not responsible for the privacy practices or the content of such websites.

 

SECURITY STATEMENT:

Our site only accepts orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology, which encrypts information you input. This means you should not be able to inadvertently place an order through an unsecured connection. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. While we implement the above security measures on this site, you should be aware that 100% security is not always possible. This privacy statement is effective as of JUNE 19th 2013.

 

Disclaimer Policy

Charma.com makes every effort to present accurate and timely information regarding the products we have for sale. However, it is possible that discrepancies or inaccuracies may arise if Charma.com receives inaccurate information from our suppliers or other outside sources. Should you encounter any information on our site that you deem inaccurate, please inform us at info@Charma.com with the subject line 'Incorrect information'.

 

DISCLAIMERS OF WARRANTIES & PRODUCT LIABILITY

Charma.com does not provide warranties on any merchandise--any warranty or promises made by the manufacturers are solely their liability. The information made available to you through our catalogs is limited to the information provided by the manufacturer to us. All products displayed in our catalogs may not be available for sale due to product unavailability or other reasons.

 

Actual colors and dimensions may differ from the screen image of the product.

 

On Info on Products directly sold by the brand of Charma Kindly refer to Return & Exchange Policy.

 

INFORMATION LIABILITY

In no event shall Charma.com or any of its sources be liable for any direct, special, incidental, indirect, or consequential damages whatsoever (including but not limited to: damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of the information made available on this web site.

Information on the Charma.com web site may not be reproduced, copied, or altered without the express written consent of Charma.com and its affiliates.

 

Termination and update

Charma.com may terminate this Agreement and these terms and conditions and/or the provision of any of the services at any time for any reason, including any improper use of this portal or your failure to comply with these terms and conditions. Such termination shall not affect any right to relief to which Charma.com and its third party providers and distributors may be entitled, at law or in equity. Upon termination of this User Agreement and these terms and conditions, all rights granted to you will terminate and revert to Charma.com and its third party providers or distributors, as applicable.

 

No resale of service

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the Service.

 

Returns Policy

Charma prides itself on the quality of its products and online shopping experience. Our products undergo strict quality checks before they are dispatched to our customers. However, there may be some damage during transportation. We offer exchange policy if you are still not happy with your purchase due to any manufacturing defect. You simply have to return it to us and let us know your choice of replacement or exchange. All exchanges/returns must have the original tags attached. Items, worn, washed or those exceed the 7-day time period (7 days from the receipt of shipment) will NOT be returned or exchanged. Items with fur/ feather require extra care. Any loss of fur/ feather due to handling will not be accepted as manufacturing defect. On receiving the merchandise, please examine the colors, style and size first. Return is an easy 3-step process:

 

Step 1 - Let us know that you want to return the item

Simply e-mail us at info@charma.com with subject line "Return Item". Please include the reason for your return and photograph of the defect, if any. Our customer care expert will analyze the defects and follow up with the instructions on how to return the item. Note: Your mail should reach us within 48hrs of the receipt of the goods at your end.

 

Step 2 - Ship the item to us

Use the original (or similar) box to pack the item. Use the shipping address provided to you by the customer care expert. IMP: The return shipment should reach us within 7 working days after conformation from customer care.

 

Step 3 - Processing

Once we receive your returned item, we will process your exchange / refund within 7-10 working days. Remember, our customer care specialists are always available to answer your questions on the merchandise and assist you with returns. Important Note: Returns will only be against, Item was defective, Item was damaged during the Shipping, Products was / were missing, Wrong item was sent by the Charma. , Charma reserves the final right to accept or reject the return request.

 

Shipping Policy

We take great care in delivering your products to you hence we partner only with reputed national courier companies to ship your orders.

Our packaging does not have any branding, marking or product description to ensure you can have your order delivered anywhere you want to, even your place of work!

At Charma.com, shipping cost of delivery is absolutely Free but in return of product will depend upon factual situation & circumstances.

We ship your orders within 2 working days of order placement. You can expect your order to be delivered to you in 2-3 working days in major cities and 5-6 days for other location, In some Extreme locations delivery time may be longer kindly contact customer care for knowing delivery time for such locations.

You can track your order online once it is dispatched for delivery.

In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item in case of Cash on Delivery payment, or full amount charged for the item will be refunded in case of online payments. We are committed to delivering your order accurately, in good condition, and always on time.

 

Please note our shipping policy as follows:

We currently deliver to most cities across India

We ship items within 2 working days of order placement.

In the unlikely event that we are not able to ship your order completely within 10 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment*.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

While we shall Endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, please refuses to take delivery of the package, and call our Customer Care or email us at info@Charma.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations

Some locations in India are served by India-Post. In case a Cash-on-Delivery order is shipped through VPP service of India Post, then India Post might levy an additional charge of 5% of invoice value which will be collected by the local post-office at the time of delivery.

*Note:

In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/netbanking, your bank shall be instructed to refund the amount by us. However, the actual credit to your account will depend on your banks.

 

Email Abuse & Threat Policy

Private communication, including email correspondence, is regulated by Charma.com and the Charma encourages its Users to be professional, courteous and respectful when communicating by email.

However, Charma will investigate and can take action on certain types of unwanted emails that violate Charma policies.

 

Such instances:

Threats of Bodily Harm – Charma does not permit Users to send explicit threats of bodily harm.

Use of Abusive wordings - Charma does not permit Users to send abusive wording in any kind of communication

Misuse of Charma System – Charma allows Users to facilitate transactions through the Charma system, but will investigate any misuse of this service.

Spoof (Fake) email – Charma will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through ‘Contact Us’ tab.

Spam (Unsolicited Commercial email) – Charma’s spam policy applies only to unsolicited commercial messages sent by Charma Users. Charma Users are not allowed to send spam messages to other Users.

Offers to Buy or Sell Outside of CharmaCharma prohibits email offers to buy or sell listed products outside of the Charma Website. Offers of this nature are apotential fraud risk for both Buyers and Sellers.

Charma policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.

Violations of this policy may result in a range of actions, including:

  • Account suspension
  • Loss of special status
  • Blocking of Email sender

 

 
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