We notify you by e-mail, once your order has been placed. This notice will be an estimate of the number of days within which your order will arrive. In the event that your delivery is delayed beyond a time that you advise, please contact us by e-mail.

You can contact us via e-mail with all the details on the delivery takes longer than sending notice estimation, the Charma.com will get back to you with the courier tracking number for the shipment and the instructions for the use of this number Sun the status of your shipment.

If the courier is unable to your shipment and enter an expected delivery date, the delivery guarantee for Charma.com will into action.

To charma.com notified of the shipment lost e-mail to info@charma.com mention your phone number and the courier tracking number. We will immediately investigate the status of the order and get in touch with you or we reship the order, without any additional fees, or refund your entire product purchase price.

Express shipping DHL, FedEx and any others are employed for the shipment of all orders. Express shipping that means the consignment of order is comprehensible and it can be tracked. During this entire process, it’s possible to the package with the courier tracking number provided by the express shipping. This facility will help you a closer watch on the movement of your shipment, towards its final destination. The entire shipping process is understandable and therefore the customers can direct their packages to their door step, as per their convenience without any problems.

You will receive acknowledgment receipt of your application after placed order from charma.com.

If you don’t receive any instructions than it should be taken granted that your order was not registered in our database and so that it can’t be processed and shipped.

If for any reason your order is not in a position to your shipment, the amount will be back to your account or a replacement product shipment will be sent to you.

We will send you an e-mail within 48 hours after receipt of confirmation that your payment has received final approval. This message helps us to know that the payment of order has been paid, and it is updated immediately in our database the list for the shipment. Within two business days after receipt of notice for payment, and when your measurements for the dress are completed, we will ship your order and send you email. This email will tell you the date on which your order is shipped, and expected delivery date within 2 to 3 weeks.

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